Frequently asked questions

What if I need to change my order?

Orders will be processed and shipped as soon as possible. If you need to change or cancel your order, please contact our customer support team immediately: [email protected]. We will do our best to help you, but we cannot guarantee that adjustments can be made after an order has been placed.

We are not responsible for incorrect delivery addresses listed on the website. Please ensure you check the address you have entered to ensure delivery. Please ensure you retain any proof of postage or tracking numbers when returning your item, we are not responsible for returns that do not arrive at our warehouse.

Arrival time = Processing time + Shipping time.

Due to high demand, estimated delivery time is 8 to 18 business days. Sometimes there are unexpected incidents such as holidays and natural disasters. In these cases, we will send you notice via email [email protected]. We appreciate your patience.

Standard shipping: $6.99 on all orders.

Payment methods at boylee.store: PayPal.

Rest assured, your security is our top priority. You can shop with confidence knowing that all purchases made on our site are safe and secure. We utilize the latest encryption technology to safeguard your personal and financial information.

We have our own Returns & Refund Policy. Please refer to our Returns and Refunds page for detailed information on our policies, eligibility criteria and refund process.

Please contact us directly via email [email protected] (with your order number and reason) within 30 days of receiving the product.

Please do not return the product to the sender’s address.

Please note that we will not accept any returns without contacting us first.