Shipping Policy

My order

Your order will go through the following steps once it is placed. You will receive 3 emails:

  • Order confirmation;
  • Shipment confirmation;
  • Notification of delivery status.

Processing time

The order cut-off time is 6:00pm (EST)

All orders are processed within 1 – 3 business days for your order to have your name and address on it and dispatch.

Delivery time

You will receive your order 7 – 15 business days (depending on destination) from the date the item is shipped, not the date the order is placed.

If we experience a high volume of orders or severe weather conditions in some areas of the country, shipments may be delayed by several days. Please allow additional shipping days for delivery. If there is a significant delay in shipping your order, we will contact you via email.

Shipping costs

Standard shipping: $6.99 on all orders.

Changes to order information or address

We are aware that it may be necessary to change the order or delivery address. Please contact our customer care team as soon as possible if you need to change your order or delivery address. We will do our best to help you, but we cannot promise that adjustments can be made after the order has been placed.

Shipping Restrictions

Although we strive to provide global shipping, there are certain locations where we are unable to deliver due to legal or logistical restrictions. If your delivery address is within one of these restricted areas, we will notify you promptly and provide alternatives where available.

Undeliverable packages

The customer will be liable for any additional shipping costs incurred for returning or retrieving the package in the event that it is deemed undeliverable due to an incorrect or incomplete delivery address provided by the customer, the package is refused, or other events beyond our control.

Your package is wrong/damaged

We take great care to ensure that your order arrives in perfect condition. If the item you ordered is damaged, we apologize. Please email us at [email protected] within a week with a picture of the damaged item, your order number and any other information you may have about the order your order to help us resolve this issue for you quickly. We will reply to you as soon as possible with an answer!

Contact us

Email: [email protected]

Working hours: 8AM – 6PM (from Monday to Friday, off Saturday and Sunday)